Conversational Transformation

We discuss making radical change in an organisation by producing productive conflict.

We consider why an organisation might get stuck in dissastisfactory routines.

We discuss why daily delivery via "elephant carpaccio" is difficult for designers, and what to do about it.

A listener asks how to find a great company to work for and we share biased heuristics.

We trade stories about coaching people who feel trapped by a decision seemingly outside their control.

Continuing our discussion, we look at how team cohesion changes as a team grows or shrink.

Squirrel explains how a telephone emoji helped a coaching client and we discover how codewords help build trust.

If you're already struggling to hit targets, don't add more!

Squirrel rants about matrix management and then Jeffrey calms him down by describing self-managing team structures that work better.

Squirrel tweets about isolated data-science teams, and Jeffrey tells stories of close collaboration between engineers and data scientists, even pairing!

Our old friend Chris Clearfield explains how he helps leaders identify and fix overwhelmingly complicated organisational problems.

If your developers don't care about customers, Pixar has something to show you.