Conversational Transformation

We continue from last week with how to pay off technical debt.

We discuss how to help a listener whose team has a mountain of work, and how to delete a 5-year backlog.

We draw lessons from unlikely sources on creating a culture that favours innovation and inquiry.

When your team misses a sprint goal or lets down a stakeholder you may feel guilty—but we recommend grief as a more effective alternative.

We discuss making radical change in an organisation by producing productive conflict.

We consider why an organisation might get stuck in dissastisfactory routines.

We discuss why daily delivery via "elephant carpaccio" is difficult for designers, and what to do about it.

A listener asks how to find a great company to work for and we share biased heuristics.

We trade stories about coaching people who feel trapped by a decision seemingly outside their control.

Continuing our discussion, we look at how team cohesion changes as a team grows or shrink.

Squirrel explains how a telephone emoji helped a coaching client and we discover how codewords help build trust.

If you're already struggling to hit targets, don't add more!