Blog - page 3

Learn How Difficult Conversations Unlock Successful Digital, Agile, Devops and Lean Transformations

Fear and Normalization of Deviance

Fear and Normalization of Deviance

A listener asks us to explain the link between "normalisation of deviance" and fear. Using examples like an agile team dropping its retrospectives, or NASA launching the Space Shuttle in too-cold conditions, we illustrate how being afraid can drive a group away from its espoused norms and toward dangerous alternatives, and conversely how you can use examples of "normalised deviance" to find and mitigate hidden fears

Yes, And...

Yes, And...

Squirrel tells the story of an agile team faced with seemingly irresistible demands, and describes how switching to the "Yes, And" stance (originating from improvisational theatre) helped them find a solution that worked for everyone.

Alistair Cockburn: Motherhood, Apple Pie, and Collaboration Cards

Alistair Cockburn: Motherhood, Apple Pie, and Collaboration Cards

We look at two elements - Collaboration and Reflection - of the Heart of Agile approach developed by our friend Alistair Cockburn, and illustrate how conscious and attentive listening and reflection on emotions make a big difference for agile teams.

Customers From Pluto

Customers From Pluto

Squirrel is gobsmacked by user stories that appear to be about aliens.

The Liberated Elephant with Jessica Katz

The Liberated Elephant with Jessica Katz

Jessica Katz is an agile coach who uses curiosity and conversational skills to help agile teams perform better. She explains why you need to liberate the elephant in the room and how you can do that.

Changing Behaviour

Changing Behaviour

Jeffrey is inspired by Jon Smart and the DOES Virtual conference to discuss homeostasis as a source of resistance to change, and Squirrel tells a client story about curiosity as a way to help a complex system adapt.

From Taylor to Toyota

From Taylor to Toyota

This week we look at a similar revolution in democratising innovation and creating a learning organisation.

In Praise of Taylor

In Praise of Taylor

Frederick Taylor gets a bad rap - even from us, but in the right circumstances, we believe his ideas have a lot of value.

Conversational Dojos

Conversational Dojos

Both of us learned to improve our conversations through regular practise with others - and today we describe how you can do that too.

How to Stop

How to Stop "Harping"

One of Squirrel's clients finds herself "harping on" a particular point in her technical team, and is frustrated that behaviour doesn't change.

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