Conversational Transformation

Get a behind-the-scenes look at Open Space in action from CITCON organiser, our own Jeffrey Fredrick.

There are over 100 words for feelings, from affectionate to yearning, but it’s likely you only use a few at work, if at all.

Empathetic listening works for intervening with addicts and schizophrenics, why don't you try it in conflicts over product features or customer deadlines?

Computers think in 1s and 0s, but the best tech teams welcome ambiguity and profit from vagueness.

Computers think in 1s and 0s, but the best tech teams welcome ambiguity and profit from vagueness.

Computers think in 1s and 0s, but the best tech teams welcome ambiguity and profit from vagueness.

Convincing a peer can feel like painfully pedaling up a mountain, but a dose of curiosity can take you through the pass and whizzing down the other side.

Is your tech team always rushing, but never improving? They may have "hurry sickness.”

Software has become commoditised, but that doesn't mean there's a race to the bottom. An accessible foundation means what you build on top can be much more ornate.

When your product is mispriced, your engineering investment is out of whack too! Learn how you can build product plans that scale, with guest Ulrik Lehrskov-Schmidt.

If you have one product per customer and aren't charging a princely sum, you're not pricing your customers right. This episode with special guest Ulrik Lehrskov-Schmidt.

Vague instructions from the Board are the norm and a great opportunity. There's no recipe that gets the right answers to executive problems!