Conversational Transformation

We discuss how valuable statements about the future are and how to use them.

We discuss client experiences of burnout stemming from feeling unable to disagree or disappoint. You can't say yes without being able to say no!

We discuss working with irrational advocates or critics of processes, "agile" or otherwise.

Squirrel describes how he deals with "motherhood and apple pie" strategy descriptions. We discuss the value of probing questions and productive conflict.

Squirrel describes how he tells clients to handle overly specific, too-coherent directions. We discuss illustrative examples and applications.

A client challenges Squirrel on his directive coaching style, and we reflect on the differences between being asked for advice and manipulating information flow to "win" an argument.

We talk about how fear of key software developers leaving tends to create the circumstances which drive them away, and the way out of this trap.

We reflect on the differences between two types of owners and their objectives: IT projects or external user products.

We look at how companies have phenomenally profitable technology operations, and what we can learn from them in organisations where IT is a "cost centre".

We look at thinning features to achieve a better return on investment, for customer features and productivity improvements.

We discuss a learning loop topic—OKRs—in five minutes or fewer.

We discuss a learning loop topic—retrospectives—in five minutes or fewer.