Conversational Transformation

Join Jeffrey with guests Pascal Dufour & Ronald Doelen, recorded live at CITCON.

Following from last week, we discuss the value and risks of estimates when it comes time for a retrospective.

Inspired by our productive disagreement last week, we discuss the beneftis and perils of estimates, particularly if they become known outside the team.

We discuss how valuable statements about the future are and how to use them.

We discuss client experiences of burnout stemming from feeling unable to disagree or disappoint. You can't say yes without being able to say no!

We discuss working with irrational advocates or critics of processes, "agile" or otherwise.

Squirrel describes how he deals with "motherhood and apple pie" strategy descriptions. We discuss the value of probing questions and productive conflict.

Squirrel describes how he tells clients to handle overly specific, too-coherent directions. We discuss illustrative examples and applications.

A client challenges Squirrel on his directive coaching style, and we reflect on the differences between being asked for advice and manipulating information flow to "win" an argument.

We talk about how fear of key software developers leaving tends to create the circumstances which drive them away, and the way out of this trap.

We reflect on the differences between two types of owners and their objectives: IT projects or external user products.

We look at how companies have phenomenally profitable technology operations, and what we can learn from them in organisations where IT is a "cost centre".